Retail IT White Papers

  1. Choose How You Want To Pay: Flexibility In The Payment Process 1/9/2023

    As the payment method landscape continues to evolve, retailers should have a strategy that takes into account current preferences and – to the extent possible – anticipates future changes.

  2. 2022 RSPA Retail IT Channel KPI Study 5/24/2022

    For the sixth annual Retail IT Channel KPI Study, the RSPA has compiled data that will help VARs and ISVs better navigate today’s ever-changing ecosystem.

  3. Choosing The Right Fit For Your Business: Anatomy Of A Cash Drawer 1/18/2022

    The cash drawer has been a key component of the retail business for as long as people have exchanged money for goods. If you accept currency, you need the best cash drawer, but choosing the right drawer and till solution requires planning, consideration, and a little research.

  4. 2022 Leading Vendors To The Top 1000 Retailers 11/24/2021

    As technology evolves and more shoppers are spending their dollars online amid the lingering pandemic, retailers are seeing the benefits of utilizing the services of a vendor rather than running all parts of their ecommerce operations themselves.

  5. Scaling New Heights? Data Reveals Retailers' Challenges, Opportunities In Scaling Their Businesses 9/1/2021

    The retail industry is witnessing significant changes in consumer behavior, driven by a desire for increased digital and omnichannel experiences. What hasn’t changed is that consumers’ expectations for secure, frictionless, personalized shopping experiences remains high. These high expectations extend across the purchase journey, from discovery through to post-purchase support. Furthermore, consumers expect that the shopping experience is consistent no matter how and when they choose to interact with a retailer, including both peak and nonpeak seasons.

  6. 2021 Holiday Planning 8/23/2021

    Prepare for a holiday season that will be like no other. Hear from fellow retailers on how they are preparing to navigate shipping and supply chain challenges, as well as labor shortages. Plus, merchants continue to make omnichannel and website performance investments to prepare for the busy peak season. Also inside, tips on strategies retailers can implement this Q4 and insights into what online shoppers say they want from merchants during the holidays, such as updates to return policies.

  7. Is Your Business Prepared For The Agile Age? 5 Keys To Perfecting Your Retail Strategy 8/9/2021

    “Agility” was the buzzword of 2020 as retailers feverishly worked to adapt their business models, experiences and services amid uncertainty. The ever-changing customer behaviors we saw during the pandemic, coupled with a rapid evolution of industry dynamics, will continue to make agility key to competing and thriving in retail’s new era.

  8. Reimagining The Store Of The Future: Retail Adjustments For A Post-pandemic World 7/16/2021

    The COVID-19 pandemic created significant challenges for retail, and one that is likely to have long-term effects is to persuade consumers to return to stores. Concerns over the potential for infection have left many consumers feeling uncomfortable in stores. Retailers must take meaningful steps to earn the trust of patrons whose values and behavior have changed.

  9. Prioritizing Total Cost Of Ownership In Retail Technology Purchases 7/16/2021

    Even before the COVID-19 pandemic, the retail industry was transforming itself to adopt new technologies and accommodate evolving consumer preferences. Now, as retailers look beyond the pandemic, they need to invest in new technologies and services to stay competitive in the digital future. For point of sale (POS) solution providers, this opens profit-generating opportunities to sell technology solutions and deliver long-term services.

  10. Leveraging Online Shopping, Omnichannel Service, And Personalization For A New Season Of Customer Expectations 7/15/2021

    After a challenging 2020 holiday season, retailers are preparing for another round of holiday shopping in 2021, this time with the hope that some amount of normalcy will return to consumer spending and shopping behavior.