Retail IT White Papers

41. The Retailer's Blueprint For Success: Enabling Great Customer Experiences 3/8/2017

    Retailers today confront challenges that are unprecedented in other industries. In fact, there’s a case to be made that retailers have experienced more change in the past few years than in the previous 100 years combined. As a result, retailers must adapt to deliver on changing customer expectations. Those who succeed are able to differentiate themselves, while those that fail become irrelevant.

42. Retail Trends In 2017: The Year Of Evolution 3/8/2017

    The trends this year retailers really need to focus on won’t be around the hottest new technologies or latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for long-term success. But in order to run your business successfully and provide the brand experiences shoppers expect, you must first have the right foundational systems in place.

43. Expediting The Investigation And Reconciliation Of Deduction Claims 1/26/2017

    Merchandise suppliers explain what information is required to quickly and efficiently identify the specific reason for a deduction and determine its validity.

44. 2017 Sales Tax Changes Guide 12/20/2016

    2017 is shaping up to be a BIG year for sales and use tax. It should come as no surprise that 2017 will be a year of change. While what’s emerged from our recent presidential election will continue to take center stage, changes to sales tax are making their own waves and reshaping the way companies in many industries manage their business. Once again, we created a guide that highlights many of the big changes in the works, from new taxes on soda to untapped revenue streams from marijuana sales and more.

45. How Real-Time Retail Saved Christmas 12/16/2016

    "Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse. The stockings were hung by the chimney with care, In hopes that St Nicholas soon would be there."

46. 2016 Annual Digital Commerce Survey 10/24/2016

    The information that digital commerce offers today’s shopper, combined with ubiquitous, easy-to-use technology, has put the power squarely in the customer’s hands. Today’s customer is always connected and always on. Digital and mobile commerce has elevated consumer’s expectations of the shopping experience. She expects service anytime, anywhere and any way she wants it. Retailers realize they need a different approach to enable a unified experience, one that supports today’s convergence of the digital and physical worlds. The answer is unified commerce.

47. Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges 9/22/2016

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

48. Preserving Profits: Attacking Fraud & Theft At The Point Of Sale 9/16/2016

    Employee theft accounts for the highest percentage of retail shrink in North America — more than the percentage of theft from traditional shoplifters or outside organized retail criminals.

49. Data Breaches In Retail: Billions Spent Annually On Cybersecurity, But The Front Door Is Still Wide Open 9/16/2016

    Retail continues to experience a greater number of data breaches, with the main cause being compromised user IDs and passwords. However, only 4% of cybersecurity budgets are being spent on securing credentials. Organizations are mistakenly focusing spending on firewalls and intrusion detection while leaving the front door wide open to cyber criminals by not addressing the primary means of intrusion, compromised credentials.

50. Customer Delivery Promise Execution For Omni-Channel Retail 9/14/2016

    In today’s digitally connected environment retailers need to interact with customers on multiple channels and touch points simultaneously (or even interchangeably) to deliver seamless shopping experience. The customer expectations have also seen gamut of changes; they are agnostic to the lines dividing various channels and expect convenient delivery options like click & collect, drop shipment and delivery lockers.