Retail IT White Papers

  1. Driving Service Efficiency And Customer Engagement With In-Store WiFi
    4/18/2016

    Once seen as a threat to brick-and-mortar retailing, smartphone-assisted shopping has proven to be a significant contributor to in-store experience and is driving customer loyalty. Retailers that embrace WiFi to deliver on the spot information to employees and customers are at the forefront of new forms of omni-channel engagement that can mean tremendous competitive advantage.

  2. The Role Of High Performance WAN In Enterprise Transformation
    4/18/2016

    The WAN plays a critical role in moving toward a cloud-centric IT environment. A hybrid IT environment will only work if the networks connecting the different pieces are reliable and meet application performance requirements. High performance WANs are critical as enterprises are increasingly placing a huge focus on cloud connectivity.

  3. Can Your Network Deliver The Potential Of The Cloud?
    4/18/2016

    Agility has become a major challenge as leaders struggle to modernize their businesses. To anticipate disruptions and stay ahead of the curve, companies are investing in data analytics, digital, and security technologies. The cloud has become a critical part of this transformation. But one of the major delivery vehicles of the cloud— the network—is often merely an afterthought, if it’s given any thought at all. To better understand these weaknesses in cloud strategies, Boston Consulting Group conducted a study on the future of networking in the cloud.

  4. Best Labour Scheduling Practices For Companies To Navigate Wage Increases
    4/15/2016

    Several recent proposals will raise the minimum wage and Living Wage that employers are obliged to pay in the United Kingdom. The changes highlight the need for up-to-date automated labour scheduling and time and attendance solutions to control labour costs and improve productivity and profitability.

  5. How Retailers Can “Drive” A Better In-Store Customer Experience
    4/7/2016

    Automotive technology developments have given us steady advances in performance, safety, and the overall driving experience. Retailers can apply similar technology to improve associate performance, customer safety, and the overall in-store shopping experience.

  6. Foster Employee Engagement And Grow The Bottom Line
    3/29/2016

    A successful omnichannel experience focuses on how to truly engage the consumer at every stage of the shopping journey, especially as they prepare to make a purchase decision at store-level. Realizing that the customer-facing associate is a critical catalyst at this final stage in the shopping experience, savvy retailers are starting to cultivate the wellbeing — and thus the prowess — of their sales teams. To drive employee engagement, retailers are instituting new initiatives that motivate staffers, drive productivity, foster long-term careers, and most importantly, create more engaged employees eager to drive customer satisfaction.

  7. 2016 Tech Innovators Report
    3/29/2016

    Every retailer wants to be innovative, but what does “innovation” mean in the modern retail landscape?

  8. Four Keys To Realizing A Total Return An Your Workforce Technology Investment
    3/29/2016

    Making technology decisions in today’s rapidly changing and complex world is a challenge. The simple math of automation is no longer sufficient to capture the true return on workforce management technology investments. As technology becomes more powerful and integrated, retailers are rethinking how they define the value created by these solutions, focusing on accuracy, visibility and accountability, not just cost savings.

  9. Microservices: A Paradigm Shift For Fast- Growing e-Commerce Businesses
    3/21/2016

    Businesses that have a clear customer-centric strategy require a flexible and scalable software infrastructure in order to be successful in a disruptive marketplace. Introducing a Microservice methodology - as complex and startlingly it may seem at first glance - is the next logical step.

  10. Discount Pricing Strategies: Optimising Operational, Merchandising & Promotional Plans
    3/9/2016

    Amid price wars, promotional fatigue and ever decreasing margins, new research confirms UK retailers are selling an increasingly large proportion of inventory off at discounted prices. This is good news for consumers, who have become accustomed to searching out bargains during the likes of discount events like Black Friday and Cyber Monday. However, this trend is having negative impact on the UK retail’s bottom line.