Retail is a location-centric business. Every transaction; every customer's home address, online search, and IP connection; every coupon offered and used; every delivery, store, and missed omni-channel purchase—each one of these can be analyzed and connected to any and every other action by location.
Customers and employees are smarter and more demanding than ever. And today’s current generation of associates expect a work environment that is digital and “smart.” In terms of workforce management (labor scheduling, time and attendance, and task management), that means solutions that run on smart phones and mobile devices are a prerequisite for retailers.
How a unified approach accelerates the journey to omnichannel, creating competitive advantage along the way
Superior Retail Allocation from DC to Store Door Requires the Right Resources.
The business of retail continues to push forward on a rapid pace of innovation, creating major challenges for supply chain teams. Today’s retailers attack the market with activities ranging from developing unique products to helping customers finance their purchases.
The consumer goods to retail supply chain has clearly been the most prominent and quite arguably the most important sector of the supply chain for decades.
Today’s consumers have never had more options for researching and purchasing products. Online sales and new digital channels provide virtually unlimited assortment, price transparency and visibility to the opinions and experiences of millions of shoppers around the world. Ubiquitous information on demand has raised consumer expectations of businesses.
Today’s consumers expect a seamless omni-channel experience from every retailer, whether pure-play e-commerce or brick-and-mortar. According to Forrester Research 1 , 71 percent of shoppers expect to view in-store inventory online, while 50 percent expect to buy online and pick up in store. However, most retailers have not operationalized even the basics such as store pickup, cross channel inventory visibility, and store based fulfillment. There is a significant disconnect between what consumers want from retailers and the omni-channel capabilities retailers are prepared to provide.
The most used and most widely supported mobile operating system for enterprise operations – Windows ® Embedded Handheld 6.5 (WEH 6.5) – is nearing its end of life and there is no clear-cut migration path for the millions of business users that depend on it.
Entering her favorite clothing store, Sherri receives a message from the store’s loyalty app: Her favorite brand of jeans is on sale. The store knows her purchase history well. She goes to the jeans section and finds her size is not in stock. No problem — she uses the app to order online at the sale price. Sherri expected a good customer experience, and that’s exactly what she got.
|
|
|
|
|
|
|
|
|