Retail IT White Papers

  1. Data Breaches In Retail: Billions Spent Annually On Cybersecurity, But The Front Door Is Still Wide Open
    9/16/2016

    Retail continues to experience a greater number of data breaches, with the main cause being compromised user IDs and passwords. However, only 4% of cybersecurity budgets are being spent on securing credentials. Organizations are mistakenly focusing spending on firewalls and intrusion detection while leaving the front door wide open to cyber criminals by not addressing the primary means of intrusion, compromised credentials.

  2. Customer Delivery Promise Execution For Omni-Channel Retail
    9/14/2016

    In today’s digitally connected environment retailers need to interact with customers on multiple channels and touch points simultaneously (or even interchangeably) to deliver seamless shopping experience. The customer expectations have also seen gamut of changes; they are agnostic to the lines dividing various channels and expect convenient delivery options like click & collect, drop shipment and delivery lockers.

  3. Unified Commerce: A New Opportunity For Payments
    8/31/2016

    The once sluggish area of payments has quickly become anything but in the past few years. In fact, payments have become one of the most dynamic aspects of retailing. Retailers have often incorporated payment changes only as necessary. However, with continuous changes in industry requirements, consumer expectations and consumer access to new payment methods, retailers have had to adjust to become more nimble and flexible.

  4. Real Mobile Marketing Results From Real Retailers
    8/22/2016

    The best retailers in the world are also the best marketers. Their strategies include smart, on-demand mobile couponing to drive increased foot traffic and incremental revenue. But they need the right technologies to make it happen.

  5. Tactical Decision Support - The New Found Focus For Dynamic Supply Chains
    8/2/2016

    As organizations grow in size and scale, so do their supply chains. With high product volumes, a huge supplier base and many echelons in the supply network, the problem is nothing but complicated to design a network which is cost effective and with high availability & flexibility.

  6. Turning One-Time Buyers Into Loyal Customers
    7/14/2016

    When is the last time you took a deep dive into your email metrics? As you prepare for the holidays, perhaps it is time to take another look. Understanding your subscribers is the only way to truly evaluate the performance of your campaigns, making necessary changes to increase subscriber engagement, revenue and ROI.

  7. Mobile Coupon Return On Investment: Real Results From Real Retailers
    6/29/2016

    Mobile coupon popularity is growing rapidly in the retail sector. One analyst firm, solely focused on mobile, predicts that mobile coupons redeemed will almost double between 2014 and 2019 to more than 31 billion.

  8. What’s Next For Retail: Navigating Your Business From Now Into The Future
    5/24/2016

    Retail is changing at such a rapid pace it’s hard to imagine what the future may hold. As a retailer, you not only are challenged to offer the products your customers want today, but to do so profitably while providing optimal customer service and staying one step ahead of your competitors — remaining agile enough to address whatever lies ahead.

  9. Moving To A Single Stock Pool For All Channels
    5/24/2016

    As multichannel or omni-channel retailing develops, the retail industry is recognising that the most efficient form of operation is to service all channels from a single stock pool. This could be physically held in a variety of locations, most commonly warehouses and stores.

  10. Digital Strategy Helps Berkshire Blanket Cozy Up To Customers And Retailers In The Cloud
    5/12/2016

    When Berkshire Blanket started selling online to consumers in November 2011, its intention had been to become a retailer. With experience, however, it instead embraced its role as a brand manufacturer that happens to have an online presence, too.