Retail IT White Papers

  1. How Real-Time Retail Saved Christmas

    "Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse. The stockings were hung by the chimney with care, In hopes that St Nicholas soon would be there."

  2. Is There Grit In Amazon’s Flywheel? Implications And What Retailers Need To Know To Survive

    Amazon has achieved massive growth through a simple yet strategic business concept: the flywheel. However, the problem with a flywheel is that when one part breaks down, the overall system can fail rapidly. At least one of the core pieces of Amazon’s flywheel—the customer experience—is already under pressure. While this may have profound consequences for Amazon, there are larger implications for the rest of the eCommerce ecosystem.

  3. 2016 Annual Digital Commerce Survey

    The information that digital commerce offers today’s shopper, combined with ubiquitous, easy-to-use technology, has put the power squarely in the customer’s hands. Today’s customer is always connected and always on. Digital and mobile commerce has elevated consumer’s expectations of the shopping experience. She expects service anytime, anywhere and any way she wants it. Retailers realize they need a different approach to enable a unified experience, one that supports today’s convergence of the digital and physical worlds. The answer is unified commerce.

  4. A Retailer’s Guide To Omnichannel Customer Care

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  5. Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

  6. Preserving Profits: Attacking Fraud & Theft At The Point Of Sale

    Employee theft accounts for the highest percentage of retail shrink in North America — more than the percentage of theft from traditional shoplifters or outside organized retail criminals.

  7. Data Breaches In Retail: Billions Spent Annually On Cybersecurity, But The Front Door Is Still Wide Open

    Retail continues to experience a greater number of data breaches, with the main cause being compromised user IDs and passwords. However, only 4% of cybersecurity budgets are being spent on securing credentials. Organizations are mistakenly focusing spending on firewalls and intrusion detection while leaving the front door wide open to cyber criminals by not addressing the primary means of intrusion, compromised credentials.

  8. Customer Delivery Promise Execution For Omni-Channel Retail

    In today’s digitally connected environment retailers need to interact with customers on multiple channels and touch points simultaneously (or even interchangeably) to deliver seamless shopping experience. The customer expectations have also seen gamut of changes; they are agnostic to the lines dividing various channels and expect convenient delivery options like click & collect, drop shipment and delivery lockers.

  9. Unified Commerce: A New Opportunity For Payments

    The once sluggish area of payments has quickly become anything but in the past few years. In fact, payments have become one of the most dynamic aspects of retailing. Retailers have often incorporated payment changes only as necessary. However, with continuous changes in industry requirements, consumer expectations and consumer access to new payment methods, retailers have had to adjust to become more nimble and flexible.

  10. Real Mobile Marketing Results From Real Retailers

    The best retailers in the world are also the best marketers. Their strategies include smart, on-demand mobile couponing to drive increased foot traffic and incremental revenue. But they need the right technologies to make it happen.