Retail IT White Papers

  1. Integrated Planning & Inventory Management Special Report
    2/8/2019

    For retailers, it is imperative to take a customer-centric viewpoint on the business. Current disparate systems, processes and organization must be transformed into one cohesive environment with the ability to offer customers a seamless shopping environment across all channels and the capability to deliver merchandise immediately – wherever it is needed. It is time to prepare for the future of retail – it is here – whether we are ready or not.

  2. Integrated Planning: Getting It Right – A Boston Retail Partners Report
    2/8/2019

    We are in the midst of a retail transformation. Consumer behavior and mobile technology have dramatically changed the traditional retail model and it’s not over yet. As upstart online retailers mature, their desire to connect to their customers in a more personal manner is evolving. However, the old adage of right product, right place, and right time is truer now than ever before. As a result, retailers are gathering more data that is being leveraged by financial plans, demand plans, assortment plans, and store plans. The importance of a fully integrated planning solution to analyze and utilize this data is key to ensuring retailers remain competitive in this rapidly changing landscape. An integrated planning solution eliminates silos, leverages the same data, streamlines decisions, and builds consensus.

  3. Retailers Identify Keys To Successful Retail Delivery
    11/29/2018

    New research reveals that 88% of retailers with new supply chain initiatives said it has helped them exceed customer expectations; and 84% claim these efforts allow them to give customers more control over their shopping experiences.

  4. Taking Digital Commerce From Idea To Doorstep
    11/29/2018

    Succeeding in today’s ever-changing digital commerce world requires mastering a complex mix of people, process and technology innovations that must all work seamlessly together. Organizations face myriad of choices — from developing the right strategy to building a high-performing team and laying a solid foundation of the right technologies.

  5. Exploring The True Value Of Order Management Systems
    8/10/2018

    To keep pace with growing consumer expectations, retailers must be equipped with modern order management systems that greatly expand their fulfillment capabilities. However, many still lag behind. To gain insight into these challenges and retailers’ top priorities for a future OMS investment, Radial partnered with Incisiv to conduct a quantitative survey of retail executives spanning key business functions across the retail supply chain.

  6. Study Reveals ¼ Amazon Revenue Fueled By Retail Out-Of-Stocks
    8/10/2018

    In the old days, consumers went shopping because they had to. However, thanks to a plethora of new options, consumers today must now be inspired to want to shop. To improve the customer experience, retailers are looking toward many different options, such as buy online pick up in store (BOPIS), click and collect and ship-from store. While convenient, these fulfillment methods have only further exposed the problem of out-of-stocks.

  7. Managing Chargebacks To Boost Profits
    8/10/2018

    Chargebacks are an unfortunate reality of a retail business and can be devastating to your bottom line. When you consider that over 84 percent of chargebacks are now due to fraud, developing a comprehensive strategy for managing them is critical for success.

  8. The New Retail Mandate: 2018 Shopper Vision Study
    8/8/2018

    The landscape of retail is constantly transforming, and a shift from transactional to service-driven, personalized experiences is emerging. Our 10th annual shopper vision study surveyed thousands of consumers throughout North America, Latin America, Asia-Pacific, Europe and the Middle East to discover that tech-savvy consumers are demanding a higher level of retail service, convenience and curation. We ask the questions that really matter to find out what shoppers really want, so you can get the insight you need to be their preferred retailer, both in-store and online. 

  9. Making The Move To A Tablet Point Of Sale Solution - A Research Guide To Choosing The Right Mobile POS
    8/1/2018

    Over the past few years, improvements in mobile devices, Wi-Fi, and cloud computing have made mobile point of sale (POS) solutions effective and affordable for businesses of all sizes. Tablets have emerged as the most popular platform for mobile POS solutions, and you may have already heard the buzz about them. There’s a reason for all the hullaballoo. In addition to integrating payments and making retail transactions more effcient than using a traditional electronic cash register (ECR), tablet POS solutions can provide robust management data.

  10. Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting
    8/1/2018

    Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game.