Last year’s POS Channel KPI Study, published in early March 2020, began with this statement: Change is the norm and dizziness is a de facto condition for solution providers in the retail IT channel. New technologies, business models, competitors, and consolidations continue to morph our channel, plus we’re seeing the emergence of dozens of niche software developers and a growing influence of ISV/VAR hybrids, resellers investing in their own intellectual property through proprietary software.
And then COVID-19 hit, compounding the aforementioned challenges by situating unprecedented change on top of dizzying change. This year’s KPI Study shows that retail IT VARs and ISVs might have been staggered by the pandemic, but they weren’t knocked down and certainly weren’t knocked out.
For the fifth annual POS Channel KPI Study, the RSPA has compiled data that will help VARs and ISVs better navigate today’s retail IT ecosystem. Among the key takeaways: