Overcoming Omnichannel Challenges

It’s no secret that an omnichannel order management system is key to delivering top-notch customer experiences. But OMS solutions also come with a host of challenges, making it difficult for retail businesses to implement them and get a solid ROI once they’re up and running.  

So how do you integrate an OMS into your business operations without creating new problems? And how do you handle roadblocks when you meet them? We’ll unpack that here.

The Expense

When planning to implement an omnichannel solution, many retail businesses gravitate toward custom-built, on-prem solutions. The problem is, these types of solutions are often incredibly expensive -- both in the short term and in the long term. Upfront, it can either require new hires or an outsourced development team to design and build the solution. And down the road, the maintenance required to keep the OMS running smoothly and scale the solution can cost a pretty penny. 

On the flip side, a cost-effective solution -- like Radial -- makes it possible for you to tap into a powerful (and scalable) OMS right from the get-go. Radial also offers you a lot more bang for your buck, as its customer support team handles IT issues and updates the system regularly to make it work better for you.