By Erin Harris, editor-in-chief
May 2015 Integrated Solutions For Retailers
An inventory and order management system helped a specialty retailer automate its processes and strengthen its mom-and-pop personal appeal.
Brett’s Luggage has been an omni-channel retailer since it launched its e-commerce site, Suitcase.com, in 1995. Suitcase. com performed well until 9/11 and the recession of 2001, at which point business slowed, as travel was neither affordable nor a priority. As a result, CEO John Ebb needed to rethink the business, especially the e-commerce site.