BJ's Wholesale Club Uses Keynote To Load Test And Monitor Its eCommerce Website
Keynote Load Testing Services Ensured that BJ's eCommerce Site could Handle Expected Usage
Keynote's Ongoing Monitoring Services Track Site Availability and Performance
Keynote Systems, the global leader in Internet and mobile cloud monitoring, recently announced that BJ's Wholesale Club, a leading operator of membership warehouse clubs in the Eastern United States, is using various Keynote solutions for optimizing the performance of their website. For the first phase of the project, Keynote ran peak load tests (using Keynote LoadPro) to ensure that all components of BJ's site were fully prepared to handle expected usage before the site went live. Now that the site is operational, ongoing monitoring services from Keynote inform BJ's whether the site is available and performing optimally to deliver superior experience to its members. This allows BJ's to respond immediately to issues before they impact customers.
"We take performance and user experience very seriously," explained Shamim Mohammad, vice president of Information Technology at BJ's. "Although we do considerable testing within our environment, we needed to validate that end users are seeing good performance and availability. Keynote services show us how our site is responding from an end user perspective from all parts of the country so we can uncover any issues and fix them before they impact our customers."
BJ's began using Keynote when they replatformed their site. Based on their experience with other large retailers, Keynote designed load tests that optimally modeled user behavior based on typical online retail customer usage patterns. These tests allowed BJ's to see how well their new site would be able to handle real world customer demand. With this information, BJ's was able to address potential issues before the site went live.
Now that the site is successfully serving members, Keynote monitors the site on an ongoing basis for performance and availability. BJ's uses Keynote Transaction Perspective to run test scripts from five locations around the United States every 15 minutes. The scripts run through the entire check-out process from an end user perspective. If the tests reveal any performance or availability issues, Keynote proactively notifies BJ's of the issue and whether it impacts members.
Keynote also provides performance and availability trending on a monthly basis and offers recommendations for optimizing the site. Said Mohammad, "This testing has helped us improve site availability and performance."
"The flexibility and partnership Keynote provided helped us ensure that we were successful in launching our site on time," said Mohammad. "Their consultants have been very good in terms of knowledge, skills and competency. They have given us a level of insight and visibility into different parts of our site that we can't get from any other source."
"BJ's is a perfect example of how companies are taking advantage of Keynote services to proactively ensure that their site will be able to handle its customers before it goes live. We really take guessing out of the picture. And once in production, companies rely on Keynote's ongoing Web performance monitoring services to get full visibility into how their Web transactions are performing and what their customers are experiencing," said Don Aoki, senior vice president of online performance and user experience testing at Keynote.
About Keynote
Keynote Systems is the global leader in Internet and mobile cloud monitoring. We provide companies with solutions for continuously improving the online experience. Founded in 1995, Keynote provides testing, monitoring and measurement products and services for any enterprise including online portals, e-commerce sites, B2B sites, mobile operators and mobile infrastructure providers. Keynote products and services help companies improve customer experience in four areas: Web performance, mobile quality, streaming and real user experience testing.
Known as The Mobile and Internet Performance Authority, Keynote has a market-leading on-demand infrastructure of over 3,000 measurement computers and mobile devices in over 275 locations around the world. Keynote's 2,800 customers represent top Internet and mobile companies including American Express, AT&T, Disney, eBay, E TRADE, Expedia, Google, Microsoft, SonyEricsson, T-Mobile and Vodafone.
Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com.
About BJs Wholesale Club
BJ's is dedicated to providing members with high-quality, brand-name food and general merchandise at prices that are significantly lower than supermarkets, supercenters, department stores, drug stores and specialty retail stores. BJ's carries the most product variety of any wholesale club with more than 7,000 items, including supermarket-sized staples, USDA Choice meats and stock-up items. BJ's is the only wholesale club to accept all manufacturers' coupons, and for greater convenience, BJ's offers the most payment options including EBT.
Headquartered in Westborough, Massachusetts, BJ's Wholesale Club, Inc. is a leading operator of warehouse clubs in the eastern United States. The Company currently operates 190 clubs and 103 gas stations in 15 eastern states. For more information, visit www.BJs.com.
SOURCE: Keynote Systems