By Erin Harris, Integrated Solutions For Retailers magazine
Communication is a key ingredient to a retailer's success. Indeed, consistent corporate-to-stores communication results in coordinated planning, optimized workloads, and the proper execution of tasks in all store locations. It's important to ensure store employees are doing the right thing at the right time to increase sales. Yet too often the store managers are stuck in a back office, confused by unclear emails and paperwork, and struggling to write the weekly labor schedule. And, so it goes with Homebase, one of the largest do-it-yourself (DIY) home improvement retailers in the United Kingdom. Homebase needed to effectively plan and supervise store-level tasks and therefore shopped around for an integrated task management solution.