Buehler Food Markets Improves Customer Service, Decreases Labor Costs And Streamlines Processes With Workforce Management

By JDA Software

Providing an exceptional shopping experience that exceeds each customer's changing expectations is the mission of Ohio-based Buehler Food Markets, Inc. Starting with extra-wide parking spaces and ending with drive-through lanes where attendants load groceries right into shoppers' cars, customer service has been a competitive advantage for the retailer since its founding in 1929. Buehler's customers know they can count on the grocer for locally grown produce from Amish farmers, the highest-quality Certified Angus Beef from Wooster, Ohio and a KidzPark where their children can safely play while they shop or dine on-site.

Buehler's customers can also count on finding exactly the right employees on the sales floor at the right time to service them thanks to the retailer's successful implementation and ongoing use of JDA® Workforce Management.

"The best practices supported by JDA Workforce Management enable us to manage our labor more effectively, better serve customers and react quickly to issues as they arise," says Terri Huntley, Buehler's project manager/programmer/analyst. "In addition to reducing our labor scheduling process by 30 to 75 percent, JDA's solution has helped our company to decrease labor costs by 10 to 15 percent after instituting a ‘minimum hours' policy for historically slow weeks."