Case Study: Centralize Your Case Management System

By Erin Harris, Integrated Solutions For Retailers magazine

A homegrown case management system can cause your LP (loss prevention) team to spend countless hours each month analyzing hundreds of case reports. Likewise, your LP team would probably need to sort reports by incidents to develop statistics and trends within markets and regions to proactively and costeffectively attack losses. Indeed, Sports Authority's homegrown case management system focused primarily on internal reports with little emphasis on external reports. In addition, a merger with Gart Sports highlighted Sports Authority's need for an integrated case management system that included automated audit and reporting functionality.