CFI Group Announces New Senior Vice President: Chris Denove

CFI Group, a global leader in customer satisfaction measurement and management, recently announced the appointment of Chris Denove to Senior Vice President. Chris will focus his attention on developing and launching new products for CFI Group by leveraging his considerable experience in the customer satisfaction market.

"Adding Chris to the CFI Group team represents an important strategic step in our vision for growth" said Sheri Teodoru, CEO of CFI Group, "His experience in product development and client relationships will build on CFI Group's proven capabilities to further position CFI Group as the international leader in customer satisfaction expertise."

Before joining CFI Group, Denove spent 11 years at J.D. Power and Associates, most recently as a Vice President, where he developed over a dozen syndicated studies and helped bridge the connection between customer satisfaction and company profits. Denove has particular experience working with senior executives at some of the nation's largest corporations helping them integrate customer information and feedback into tactical and strategic planning.

"I look forward to bringing my expertise in the automobile, internet, and retail industries to CFI Group," Denove said. "CFI Group provides an excellent opportunity for me to apply my knowledge to new products and client relationships."

During his tenure at J.D. Power and Associates, he co-authored the book "Satisfaction: How Every Great Company Listens to the Voice of the Customer", published in 2007.

About CFI Group
CFI Group is a global leader in customer satisfaction measurement and management. Founded in 1988 by University of Michigan professor Claes Fornell, CFI Group brings the precision and accuracy of the American Customer Satisfaction Index (ACSI) methodology to its clients, applying the science of satisfaction to drive loyalty, word of mouth, revenue, and shareholder value. For more information,visit www.cfigroup.com

SOURCE: CFI Group