Product/Service

CFI Online Action Planning

Source: CFI Group

CFI Group

CFI Group’s Online Action Planning (OAP) solution provides a better approach—giving operational executives and customer experience professionals the tools they need to proactively design, manage, and track their customer-driven initiatives.

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Turn Insights Into Action

At the heart of a successful customer experience improvement program is a well-designed and managed action plan to ensure that insights gained from measurement are acted upon in a timely manner. In many cases, however, managers establish and track these plans with in-house or 3rd-party software tools that are not ideally suited for these initiatives and provide little or no integration with their core customer insights platform. The result is often sub-optimal execution and tracking of plans that ultimately fall short of their intended business objectives.

CFI Group’s Online Action Planning (OAP) solution provides a better approach—giving operational executives and customer experience professionals the tools they need to proactively design, manage, and track their customer-driven initiatives. OAP delivers a core set of project management capabilities from within CFI’s customer feedback platform, helping management teams translate customer insights into actions that drive meaningful business improvements.

Download the brochure to learn more.