Cross-Channel Solutions

By Integrated Solutions For Retailers magazine

Your customers expect you to sell through multiple channels via stores, call centers, mobile, and the Web. Today's cross-channel solutions can help retailers leap from fragmented, cross-channel retail systems to an environment that drives revenue growth. When your employees and associates can truly see inventory across channels, reference customer transactions from any store or channel, utilize cross-channel loyalty and rewards, and conduct cross-channel sales, your customer satisfaction — and your profitability — benefit. Here's a look at some of the cross-channel solutions available today.