Dick's Sporting Goods Improves Store-Level Execution With Reflexis

As Dick's Sporting Goods expanded, it found it increasingly difficult to monitor store level operations, promotions, and other activities for its various departments and store formats. The retailer also struggled to keep its stores up-to-date and used a variety of communication methods, including email, traditional mail, phone, and an intranet. Because those methods of sending information to the stores lack closed-loop feedback, corporate found it difficult to determine which stores had correctly set up displays and completed other operational tasks, and which ones had not.

In 2006, Dick's Sporting Goods implemented Reflexis Task Manager™, the industry leading task management solution from Reflexis Systems, in all of the stores in its chain, including all store formats. The solution was implemented in only 14 weeks, which included integrating the web-based solution with the company's existing portfolio of retail software. The Reflexis implementation team worked closely with Dick's Sporting Goods to ensure its solution satisfied the retailer's requirements. The retailer was able to Go Live in all of its stores at once, without requiring a pilot phase.