Direct Source Expands Mobile Offering For Retail Customers

Direct Source works with Enterprise Mobile to help ease mobile device management for clients in the retail industry

Direct Source is enabling its retail customers to protect their mobility investments and help ensure worker productivity with help-desk and mobile device management (MDM) services through its relationship with Enterprise Mobile. The Enterprise Mobile offering supports all operating systems, including Apple iOS, Windows, Blackberry and Android, giving retailers the flexibility to outsource ongoing management for devices used by corporate employees and store associates.

“Mobility is taking retail by storm,” said Brad Fick, president of Direct Source. “But retailers often need the help of mobile experts as they navigate this uncharted territory. For example, one of our enterprise retail clients wanted to rollout tablets for mobile point-of-sale to their 1,500 stores across North America, but didn’t have the experience to provide iOS technical support and help-desk services for store associates. By working with Enterprise Mobile, our retail customers now have the expertise to support this platform.”

Beyond assisting retail-store associates with mobile device help-desk services designed to resolve issues with hardware, software, application use and connectivity, the Enterprise Mobile team also helps retailers’ IT organizations assess support needs through comprehensive professional services. These include developing mobility policies and creating operational workflows to increase efficiency. Centralizing mobile support with one provider gives retailers more visibility into the performance of mobile systems so they can track ROI over time and identify areas for additional cost savings.

“According to a recent survey of more than 200 IT executives across a range of mid- to large-size businesses, 82 percent say mobility is very important but only 8 percent have a well-defined strategy and have executed on it,” said Jay Gordon, vice president of sales, Enterprise Mobile. “Enterprise Mobile has developed strong retail industry expertise, shown by the more than 15 retailers using our services to drive and execute strategy. Some of the main obstacles that retailers face when implementing mobile solutions are exactly what our mobility managed services are designed to address.  Direct Source’s experience across this industry presents a logical relationship for us.”

Direct Source also offers mobile Hardware as a Service (HaaS) and leasing, procurement, software development and deployment services. The company will showcase its mobile offerings in booth #1519 at the National Retail Federation BIG Show, Jan. 12-15, 2014, in New York.

About Direct Source
Headquartered in Minneapolis, Minn., Direct Source is a consultant and technology solutions provider for tier-one retailers with a network of more than 2,500 installation specialists across the United States and Canada. Direct Source’s hardware procurement, software development and deployment services are designed to help maintain a competitive edge and improve site productivity and customer service. Always vendor-neutral, the company draws upon its innovative and industry-encompassing experience to recommend technologies that help clients operate faster, smarter and more profitably. For more information, visit www.directsource.com.

About Enterprise Mobile
Enterprise Mobile is the leading provider of managed mobility services (MMS), making it simple and affordable to keep up with the quickly evolving mobile marketplace. Enterprise Mobile draws on its deep mobility expertise and practices in every facet of mobile managed services, from planning and application development to management, support, and optimization. For more information, visit www.enterprisemobile.com.