Case Study

Discount Retailer Selects Interface As Internet Protocol Managed Service Provider Across Entire Retail Platform

Source: Innovative Retail Technologies
Family Dollar

Interface Security Systems, a leading North American provider of Internet Protocol (“IP”) Bundled Managed physical security and secured managed network services announced last March that it has been selected by Family Dollar, Inc. as its IP Managed Service Provider across its entire retail platform. Family Dollar, a Fortune 300 company, recently completed a major initiative to modernize and refresh critical technology in each of its retail stores. The technology makeover, or Flat Rate Managed Service Project, as it is referred to, was launched in collaboration with Interface in July 2014 and completed in May 2015.

Interface provides each Family Dollar store with a bundle of IP-based managed services, including secure Internet connections, cellular network backup, Voice over Internet Protocol (“VoIP”) phone services, in-store wireless (“WiFi”), PCI security services, physical alarm systems with failover and video verification integrated with existing video surveillance systems. Interface is actively installing a prefabricated and pretested cabinet that houses key hardware components at each Family Dollar store, simplifying deployment and ongoing maintenance. All IP-based managed services are continuously monitored from Interface’s secure operations centers to achieve optimum performance and ensure service level commitments.