End Network Outage Nightmares

By Erin Harris, Integrated Solutions For Retailers magazine

An unreliable network can cause a retailer to lose money and create security issues if it is down even for a few minutes. John Lauderbach, VP of IT at Roche Brothers Supermarkets, a regional grocery chain that operates 15 Roche Brothers Supermarkets and 3 Sudbury Farms stores in the Boston area, as well as an online shopping and delivery service, knows this to be true, as the chain experienced issues with network reliability. When Roche Brothers' ISDN (integrated services digital network)-based backup network failed on a regular basis, Lauderbach helped the company implement a reliable network presence in order to prevent outages and improve customer satisfaction.