Envysion Announces Support Levels
Company's Support Levels allow users to capture the power of video when it is needed most
Envysion, Inc., (www.envysion.com) the leading Managed Video as a Service (MVaaS) provider, recently announced the launch of Support Levels, a new set of services that allow clients to select the level of IT support suited to their business needs. Envysion will offer three distinct levels of technical support for its award winning MVaaS platform.
In the event that a camera or EnVR is disconnected, broken, tampered with or goes offline for any other reason, Support Levels give users the ability to choose the level of technical support and recovery time that meet their operational needs. For organizations relying on mission critical video for operations, any amount of equipment down time can have significant impacts to the bottom line. For businesses with limited IT departments, video system outages can strain staff and divert resources from strategic IT initiatives.
"Our focus continues to be on creating easy to use solutions that deliver material value to our customers, and we saw an opportunity to provide simple, straightforward technical support that was lacking in the managed video market," says Matt Steinfort, president and CEO of Envysion. "Support Levels will give our customers even more flexibility in how they leverage video surveillance to improve store-level profitability."
Envysion's Support Levels give customers the freedom to choose what technical support is appropriate for their operations. The three tiers of support offer progressively more proactive technical support.
- Envysion Notifies: In the event that a camera or EnVR is disconnected from the Envysion network, Envysion will notify the user of the problem.
- Envysion Responds: In addition to notifying customers of existing issues, Envysion's Network Operations Center team automatically starts working to correct the problem, providing customers with faster recovery of key video systems.
- Envysion Maintains: On top of automatic troubleshooting, Envysion guarantees our fastest response time, expedites replacement parts and covers certain on-site labor expenses to re-establish essential video with minimum downtime.
About Envysion
Envysion puts the power of video into the hands of a multi-unit operator's entire organization, reaching across departments to 1000s of users, to provide unique business insight that delivers 10-15% profitability improvement. The company created the Managed Video as a Service (MVaaS) model, which brings the Software as a Service (SaaS) approach to video. Envysion enables multi-unit operators to leverage remote live and recorded video and provides insight to improve performance in every location, every day. Envysion's services leverage its scalable, easy to manage, MVaaS platform to eliminate strain on a customers' IT department and network. Today, Envysion's solutions are driving bottom line profitability improvements with leading restaurant, retail, hospitality and convenience store operators throughout North America. For more information, visit www.envysion.com.
SOURCE: Envysion, Inc.