February 2013 ISMR Issue Table Of Contents

From The Editor

• The Fine Line Between BI And BS

Feature Article

• Lancôme Dives Deep Into Digital Retail

Omni-Channel Retailing

• Cross-Channel: Clear Future, Hazy Supply Chain
• Omni-Channel Retailing Goes Social
• New POS Drives Big Integration Benefits
• GIS Enables Arby’s Growth

In-Store Systems

• New Training Program Has Big Impact On Customer Service
• Mobile Devices For Customer Engagement
• Adidas Boosts Sales With Digital Signage

Loss Prevention/Security

• Mobile Security Begins With MDM
• Traffic Intelligence: The Science Of Shopper Conversion
• Deploy IP Surveillance Technology That Delivers High ROI

Product Showcase

• E-Commerce Solutions

Supply Chain Supplement

• The Future Of The Retail Supply Chain