February 2014 ISMR Issue Table Of Contents

From The Editor

• A New Perspective On MDM

Feature Article

• “Any-Channel” Commerce Drives 82% Transaction Growth

Omni-Channel Retailing

• Stein Mart Masters Returns Management
• How BI Improves Omni-Channel Supply Chain Efficiency
• Using Social Media To Generate Online Sales
• Sweating Shrink? Consider Paying Closer Attention To Your Returns

In-Store Systems

• What Customer Centricity Really Means
• How Tablets Can Improve The Customer Experience
• Personally Interact With Your Consumers Via Mobile Devices

Loss Prevention/Security

• Using Web Session Intelligence To Thwart Cybercrime
• Next-Gen Exception Reporting Looks A Lot Like Business Intelligence

Product Showcase

• Mobile POS Solutions

Supply Chain Supplement

• Supply Chain Execution 2014: Making Any-Channel Retail Fulfillment Profitable