Delivering Field Service Excellence In Fast-Paced Retail Environments

Fujitsu Transaction Solutions, Inc., a wholly owned subsidiary of Fujitsu Limited, provides services and solutions to retail companies that help reduce costs and facilitate consumer interactions to improve profitability. Fujitsu's Pervasive Retailing™ approach enables retailers to minimize time, cost and risk of creating interoperability between disparate applications and devices that support a multitude of consumer touch points. Offerings include point-of-sale store technology, U-Scan self-checkout systems, self-ordering systems, software and multi-vendor lifecycle services.

Fujitsu Transaction Solutions must adhere to demanding, four hour service level agreements (SLAs) with its customers. To meet this requirement, Fujitsu decided to adopt an outsourced model to strategically stock service parts inventory. Initially, the company selected a large transportation provider to manage outbound service parts logistics and storage, in addition to inventory management. The primary reason for this decision was to leverage the transportation infrastructure of this provider across North America. However, as that engagement began, Fujitsu quickly realized that a more in depth level of visibility into its inventory was necessary. It sought a partner that could provide specialized insight into service parts assets.

Once selected, the Choice Logistics team worked with Fujitsu to strategically place inventory across the continental United States, in addition to Hawaii. Based on Fujitsu's requirements, Choice identified the ideal stocking locations, leveraging a network of hundreds of strategic stocking locations (SSLs) and three North American distribution centers (DCs).