Case Study: Follett Higher Education Group Reduces Order Fill Time By 30%, Decreases Labor Costs

With JDA Software, Follett has improved the accuracy of its stores' in-stock status when customers place orders online. Additionally, the company has benefited from considerable improvements in order status communication as orders move through the fulfillment process.

"Our order fulfillment time on over 1.2 million annual orders has decreased by 30 percent, resulting in both labor cost savings and improved customer service as Follett associates are able to be redirected to the sales floor," Dillon explained.