Food Service Distributor Enhances Support And Efficiency With MobiControl

JJ Food Service Limited (“JJ”) is a leading organization in the Food Service Industry that has been distributing frozen, chilled and ambient foods as well as catering disposables and cleaning materials to High Street Caterers for over 20 years. JJ also offers marketing, retailing, distributing, and Cash & Carry services for a wide range of food and catering products. It has five different locations across the UK, including its head office in Enfield, Middlesex, and is continuing to expand its operations along with its already winning yearly turnover of 130 million pounds. JJ also has a commitment to excellence and, as such, was awarded the Grocer Gold Award as a Wholesaler of the Year for 2009.

JJ’s mobile field-force consists of delivery truck drivers using M3 Mobile SKY devices and sales representatives using both Windows Mobile PDAs and Dell Laptops. The mobile devices are spread across the country and supported by Vodafone UK’s robust data network. JJ’s mobile device management concerns evolve around drivers in the field who are using mobile devices running an in-house application, JJM Delivery, to interact with customers on a day-to-day basis.

SOTI MobiControl has sufficiently improved JJ’s mobile device management process and increased the efficiency of its mobile fleet. By integrating JJ’s mobile application, JJM Delivery, and its ERP system, Microsoft Dynamics AX, with Mobi-Control, JJ has been able to save time and money while streamlining the accuracy of its processes. The integration of these three solutions has also enabled JJ to monitor the status and progress of all deliveries in real-time and immediately satisfy customer demands, thereby ensuring that JJ preserves its high level of customer service.