News Feature | January 20, 2015

From NRF 2015: The Convergence Of Customer Experience, Employee Engagement

Source: Innovative Retail Technologies
Jim Roddy

By Jim Roddy, Vantiv

NRF 2015

One of the most insightful presentations I attended during NRF 2015 was “Retail’s Future: Where Customer Experience and Employee Engagement Converge.” The session was presented Tuesday morning, Jan. 13, by Eric Feinberg, senior director of product strategy at ForeSee by Answers, a provider of customer experience analytics.

I won’t be able to relive for you the data-packed half hour, but these quotes by Feinberg and links to his source documents are the next best thing. There’s a lot of information here, so hold on tight:

The NRF BIG Show was held January 11-14, 2015, at the Jacob K. Javits Convention Center in New York City. The event attracted over 33,000 retail professionals from around the world.