How Contact Centers Can Make The Most Of The IT Freeze

By Brian Humenansky, Calabrio

Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as companies scramble to keep up with increased demand, they may also close off anything that could jeopardize their ability to earn as much revenue as possible. This is known as the “IT Freeze”.

Many companies engage in a practice of locking down their IT departments, preventing system upgrades or changes during the busy holiday season. They do this because they fear such updates could shut down the company’s operation at a time when it is needed most. And in the process of abandoning these updates, needed patches and firewall changes could also be left unattended.