Case Study

How London Harness Keeps Customers Happier With 4-Second Chip Cards

Source: Cayan

Wellesley’s London Harness has been a town institution since 1951. The company specializes in leather goods, particularly luxury bags and luggage, and they also offer a wide array of other gifts and services including engraving and monogramming for customers and corporations.

Many customers have been coming in for decades, and co-owner Demian Wendrow takes his role in the community seriously—as the president of the Wellesley Square Merchants Association, he helps to organize events and holiday celebrations all around this Boston suburb.

Wendrow worked for London Harness for 16 years, serving previously as director of operations. He met his now-wife, Amy Lynch, at London Harness when he started in 2001. In 2014, the two bought the Wellesley store, as well as the TUMI location next door.

When he and Amy took over the store in 2014, they started thinking about making a switch to a new payment system. His previous solution had payment data running through the computers and the POS system, a method that he learned was no longer considered safe.