How Real-Time Retail Saved Christmas

How does Santa fulfill the wishes of his constantly expanding customer base?  Every Christmas Eve, once the children are asleep, Santa Claus executes an omni-channel fulfillment strategy that astounds retailers around the world. To overcome challenges, he needs a solution that tracks orders, directs in-store picking, and packages gifts for drop-off on time.

After requests come in to an order management system (OMS), Reflexis StorePulse sends picking and packing details to workers, and, paired with Reflexis Worksforce Manager, StorePulse can send picking tasks to the elves who best know the products so the process is the most time efficient. The solutions also supports “buy online, ship from store” and “buy online, pickup in stores” by sending optimized pick lists to workers’ mobile devices and all workers have customer information right at their fingertips.

Download this white paper below for more information about how real-time retail enables retailers to deliver a satisfying experience, like the one Santa provides for children.