How To Manage A Self-Service System Installation - Seven Tips For Success

By Lee Ann Schoeder, Director of Deployment Services, Direct Source

Even as retailers continue to move toward lean operations, investments in self-service technologies are growing. This is, in part, because self-service technologies provide valued services for consumers and improve the shopping experience – while allowing retailers to shift resources to critical store functions.

When implementing self-service technologies – such as kiosks, self checkouts or price checkers – retailers often have little previous experience to use as a baseline. Unlike many other technology implementations, self-service elements are consumer-facing and often require an entirely new testing and planning model to be successful.

When considering a new self-service implementation, regardless of the specific type of hardware, following these seven best practices can increase the opportunity for success.