Infor Enwisen HR Service Delivery - Case Management
Source: Infor
A Comprehensive Solution to Support Shared Services.
Imagine empowering employees to answer their own HR questions 80-90% of the time. Achieving 90+% first-call resolution. Getting service agents up to speed faster while handling more calls with fewer reps. Reaching both start-up and stretch key performance indicators (KPIs) faster.
That’s the experience of Infor customers leveraging Infor Case Management. Infor Case Management integrates a:
- Front-end, integrated HR portal accessed anywhere, anytime by employees and service agents.
- Comprehensive, searchable HR Knowledgebase delivering personalized answers on policies, benefits and much more – in 2-clicks or less.
- HR-centric call tracking/case management solution for case tracking, workflow routing and extensive reporting capabilities.
- Unification with single sign-on provides easy-to-use, accessible front-end interface by integrating and unifying all HRIS and self-service solutions in a Web 2.0 front-end portal interface.
Download the brochure to learn more.
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