Innovative Cash Management And Self-Service Solutions Help Retailers Boost Efficiency And Customer Service

Mt. Prospect, IL –  Building a point of differentiation for any business begins with a strong desire to put customers first. This principle applies regardless of the service platform. Businesses of high service orientation, including retail organizations, need to consider the impact operational improvements make on the customer experience as these businesses take steps to implement or upgrade to high-quality, innovative back office and customer-facing equipment solutions.

Cummins Allison, the leading innovator and provider of coin, currency and check handling solutions, shares how the latest cash management and self-service coin counting solutions are helping retail organizations increase their efficiency and deliver enhanced customer service.

“Advanced currency and self-service coin counting solutions can provide a point of differentiation for retailers,” said Bob Gibson, vice president branch operations, Cummins Allison. “As such, these customers are experiencing efficiencies across their operations as well as improving the customer experience through the delivery of higher customer service.”

Counting on Currency

Retailers that select proven currency scanning and counting technology can replace outdated devices that might not be performing at a high level and are slowing down simple tasks and taking time away from customer interaction. With a solution like the JetScan iFX^®, processing cash drawers, checks and deposits can get significantly faster and more accurate, freeing up staff to focus on other important tasks.

Retail employees or managers no longer need to work overtime to process deposits on high-volume days and instead can spend more time with customers shopping inside the store, helping boost customer satisfaction. In addition, the JetScan iFX solution creates a complete electronic record of currency totals and captures check images at 400 checks per minute, the fastest in the industry.  Retailers can send deposits electronically to their bank via an image cash letter (ICL), getting credit faster to improve cash flow, saving time on making deposits, and saving money on deposit fees. Using an ICL to process deposits electronically is a cost-effective, easy to implement alternative to other electronic payment technologies.

In the highest volume areas, such as a retailer’s back room, the JetScan iFX can process 1,600 bills per minute. With higher currency scanning speeds, staff becomes more proficient, and at the same time accuracy remains high as the JetScan iFX ensures incorrect notes are instantly identified and counterfeit notes are detected when other currency scanning equipment might miss.

Getting a Better Handle on Change

Self-service coin counters provide a reliable service while simultaneously improving the customer experience, driving incremental income and boosting employee productivity. A self-service coin counter that dispenses cash immediately, like the Cummins Allison Money Machine™ with FastPay™, eliminates the need for customers to wait in long lines to redeem cash at customer service counters. It also frees up service counter personnel to engage other customers, improving efficiency. 

Because cash is dispensed immediately at the point of coin redemption, customers can spend their redeemed cash in the store right away – a win-win for both grocers and customers. In addition, grocers can run store coin on the self-service machine to reduce the amount of coin in the store’s inventory or as an avenue to process cash till coins.  Stores can also recycle the coin they collect in the Money Machine and use it back in their tills as change, reducing costs from buying coin from banks or armored carriers.

“We’re all about fast, efficient service, and not adding an extra step to the process savings of time and costs,” said Clint Woodman, vice president, Woodman’s Food Market. “Providing another service to our customers really sold us on the Cummins Allison Money Machine with FastPay.”

For more information about how retailers can enhance customer service with high-volume, high-speed currency scanning and self-service coin counter solutions, visit www.cumminsallison.com.

About Cummins Allison

Cummins Allison is a global leader in developing technologies which count, sort and authenticate currency. The U.S.-based company has a 125 year heritage of leadership in technology and product innovation and currently serves the majority of financial institutions worldwide, as well as leading organizations in retail, casinos, law enforcement and government. The company holds more than 350 U.S. patents and has ongoing research and development (R&D) investments double the industry average. Cummins Allison is headquartered near Chicago, IL with R&D centers near San Diego, CA and Philadelphia, PA and wholly owned subsidiaries in Canada, the United Kingdom, Ireland, Germany and France. The company also has an extensive sales and service network with more than 50 offices in North America and is represented in over 70 countries. For more information, visit www.cumminsallison.com