By Erin Harris, Editor-In-Chief, Cell & Gene
Follow Me On Twitter @ErinHarris_1
October 2014 Integrated Solutions For Retailers
An innovative combination of email and video marketing as well as top-notch customer service and order management helps PulseTV.com achieve 40% year-over-year growth.
Founded in 1996, the PulseTV.com team started in the catalog business, then evolved to promoting and selling DVDs via direct response television advertisements. As the cost of television ads increased, PulseTV.com took to the Internet, even surviving the dotcom crash. Today, the retailer offers an array of products, experiences 40 percent year-over-year growth, and recently moved into a 22,000-square-foot warehouse.
How does an e-commerce retailer manage such volume on a regular, recurring basis? According to PulseTV.com’s Cofounder and COO, Anisa Ali, the answer is a combination of email and video marketing, customer service, and order management.