Case Study

Instacart Offers In-App Support On A Global Scale With UJET

Source: UJET, Inc.

Everyone has to shop for groceries. That might be a daily trip after work or part of your weekend errands; going to the grocery store means dealing with crowds, waiting in lines, and likely forgetting something from your list. In 2018, the average U.S. household made 1.6 grocery shopping trips per week. 

Instacart, founded in 2012, took the inconvenience of grocery shopping and completely flipped it on its head. Now shopping is easier, more efficient, and effortless, all due to the convenience of the Instacart app. Instead of spending valuable time at a store, consumers can order groceries wherever they are and get back time for things that matter like family, friends, and more. 

As a part of the on-demand industry, Instacart is giving people the opportunity to supplement their income. Instacart consumers order groceries, schedule deliveries, and communicate with Shoppers all through its mobile app. The company utilizes part-time employees and contractors to fulfill all of those orders. 

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