Miami, FL /PRNewswire/ - Mi9 Retail, a leading provider of omni-channel retail solutions, is pleased to announce that J.R. Dunn Jewelers, a luxury family-owned jeweler, has selected the Mi9 end-to-end jewelry suite to power its business. This fully integrated, cloud-based solution includes point of sale, clienteling, CRM, inventory management, order management, and repair management. It also includes Mi9 Intelligence, the advanced analytics and business intelligence solution built on the Mi9 Retail data warehouse.
The J.R. Dunn Jewelers company was founded in 1969 by James Robert Dunn and his wife, Ann Marie Dunn. Shortly thereafter, the couple purchased a small house in Massachusetts and converted it into their first jewelry store, The House of Gems. After relocating to Florida in 1978, the couple decided to rename their brand "J.R. Dunn Jewelers" to highlight the importance of a family-owned and operated business. J.R. Dunn Jewelers entered the e-commerce space in 2005 and maintains a strong digital presence to this day.
J.R. Dunn Jewelers decided to replace its legacy system to improve order management processes and unify the customer experience across online and offline channels. With e-commerce making up a significant percentage of its revenues, the company knew that an integrated system could reduce the amount of time spent fulfilling orders, thus improving operational efficiency. By eliminating third-party systems and using the Mi9 Retail unified suite instead, J.R. Dunn Jewelers found an effortless way to dramatically reduce overall costs.
To further enhance its offering, Mi9 Retail recently formed a practice that understands the specific needs of specialty, luxury, and jewelry retailers. "No other provider understands the unique needs of the jewelry vertical better than Mi9 Retail, and the way they incorporate these needs into a powerful and modern platform is remarkable," said Sean Dunn, Vice President of J.R. Dunn Jewelers. "We were very impressed by the company's ability to integrate our unified suite of solutions with our current JRDunn.com website. Integrating both the store and online processes can prove challenging, but Mi9 Retail managed to connect the dots, making the entire process seem effortless."
"Today's jewelry shoppers expect brands to deliver a personalized and seamless experience across all channels," said Neil Moses, CEO of Mi9 Retail. "Our comprehensive jewelry suite will help J.R. Dunn Jewelers achieve their business goals and we look forward to embarking on this journey together," he added.
About J.R. Dunn Jewelers
Your Trusted Source for Fine Jewelry Since 1969
Established over 49 years ago in a tiny house in Massachusetts, J.R. Dunn Jewelers is truly a family affair—founded in 1969 by Jim and Ann Marie Dunn. It has since grown into a luxury jeweler and Official Rolex Jeweler in their 8,000-square foot showroom in Lighthouse Point, Florida carrying designers like John Hardy, Gucci, Roberto Coin, Tacori, Marco Bicego, Breitling, Tag Heuer and more. Today, clients from around the world trust us to help them commemorate life's most joyous occasions. Our in-house award-winning jewelry designer, Robert Pelliccia, can make your dream a reality. From an idea in your head, sketched by hand in front of your eyes, and then hand-crafted with precision into pure beauty. To learn more, visit us in our showroom or visit: https://jrdunn.com/.
About Mi9 Retail
Mi9 Retail is passionate about helping retailers create great experiences for their customers – online, in-store, and on any device. We know that great retail experiences happen when optimized inventory management intersects perfectly with well-executed customer engagement strategies to deliver higher customer loyalty, better margins, and a more engaged workforce. Our solutions for merchandise management, digital commerce, and store operations are used by leading retailers across the globe. The company is headquartered in Miami, FL, with operations in North America, Europe, and Asia. Visit www.mi9retail.com to learn more.
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