July 2014 ISMR Issue Table Of Contents

From The Editor

• Why Millennials Suddenly Matter Less

Feature Article

• Inside L’Occitane’s Omni-Channel Global Expansion

Special Report

• PCI In 2014: Stronger, More Effective, And Protecting More Retailers

Retail Commerce/Omni-Channel Retailing

• E-Commerce Key To h.h. gregg’s Reinvigoration
• Managing iOS In The Retail Industry
• BJ’s Wholesale Club Masters Labor Scheduling, Customer Service

In-Store Systems

• BYOD: Retail Fad Or Fixture?
• How Luxottica Overcame The Integration Gap
• Planning Drives Customer-Centric Growth At Visionworks
• Interactive Digital Signage Creates Customer Engagement Opportunities

Loss Prevention/Security

• Audio Improves LP Picture For Massage Envy
• Mitigating “Any Channel” Returns Loss
• The ROI Of Modern Cash Management

Product Showcase

• POS Peripheral Solutions

CMO Supplement

• Owning The Customer Experience: The CMO’s New Role