Keynote Announces Mobile Device Perspective 4.0 - Real-Device Monitoring Solution With Enhanced Support For Interactive Troubleshooting, Diagnosing And Validation Of Mobile Applications

• Mobile Device Perspective (MDP) Provides 24x7 Monitoring on Leading Smartphones Including the Apple iPhone, Android G1, BlackBerry Curve and Nokia N95
• New Add-On Feature, Mobile Device Perspective Interactive (MDPi), Provides Real-Time Interactive Access to Smartphones in Remote Locations for Troubleshooting and Validating the Performance of Mobile Applications

Keynote Systems, the global leader in on-demand mobile and Internet test & measurement solutions for continuously improving the online experience, recently announced Keynote Mobile Device Perspective 4.0, a complete solution for mobile application monitoring and on-demand troubleshooting.

With the release of Mobile Device Perspective 4.0, Keynote has added more smartphones to its on-demand global test and measurement network and included a powerful new add-on option called Mobile Device Perspective interactive (MDPi). MDPi provides real-time desktop access to smartphones in remote locations for interactive troubleshooting and diagnosing issues encountered while monitoring mobile applications with MDP. With MDPi mobile operations and development teams can interact with their mobile applications on the smartphone, get real-time, instantaneous feedback of the LCD screen, as well as save and share results to collaborate across teams.

"The explosion of smartphones and mobile applications has created a performance monitoring nightmare for businesses developing or delivering mobile content and applications," said Carl Howe, director, consumer research for Yankee Group. "Businesses have little time to monitor, troubleshoot and fix problems with their mobile apps to avoid bad customer experiences. Hosted services such as Keynote's allow businesses to monitor the mobile application performance as seen by an end-user and to troubleshoot smartphone performance issues from their desktops. Timesaving services such as these can help IT operations teams improve mobile app performance and reduce downtime."

Prior to the launch of Mobile Device Perspective 4.0, mobile operations groups, infrastructure providers and enterprises requiring the need to ensure the service delivery of their mobile content, services and applications had very few options available to them. Many teams resorted to managing large libraries of smartphones accompanied by a distributed staff to run through extensive testing cases.

"Delivering mobile content, applications and services is no easy task. MDP offers companies originating or delivering mobile solutions a comprehensive solution to monitor service delivery and troubleshoot on the fly," said Vik Chaudhary, vice president of product management and corporate development at Keynote. "MDPi greatly simplifies the task of mobile operations teams with unsurpassed screen resolution and virtually no latency while allowing users to remotely perform the cutting-edge touch screen features common on today's smartphones," continued Mr. Chaudhary.

Who Will Use MDP and MDPi?
The target user for Mobile Device Perspective 4.0 and add-on feature Mobile Device Perspective interactive (MDPi) include the following:

• Network Operations Center and Customer Support Personnel- NOC/customer support teams need the ability to replicate issues that are seen at the operations center or experienced by their customers. They require access to remote devices connected to network operators so they can replicate the issue and check its impact on other core applications/services.
• Mobile Business Unit Owners and Managers- For enterprise companies with dedicated mobile business units responsible for the start-to-end execution of their mobile strategy, Mobile Device Perspective 4.0 provides them with a platform to monitor and troubleshoot problems with their content, applications and services on their target devices.
• Mobile Enablers mobilize regular Web/rich media content and enable companies to go mobile. Mobile Device Perspective 4.0 provides them with quick access to content so they can quickly investigate issues when something goes wrong.
• Operators/Device OEMs- Every operator and device OEM has a device certification team that is responsible for certifying devices based on testing mobile content and applications.

More About MDP Capabilities
Mobile Device Perspective (MDP) 4.0 is available in 2 flavors: on the Keynote public test & measurement network and as a private network that is built, operated and managed by Keynote. In either instance, MDP is made available from any desktop with an Internet connection and includes practically any mobile phone including all popular smartphones such as the Apple iPhone, Android G1, Nokia N95, BlackBerry Curve and more.

With Mobile Device Perspective interactive (MDPi), the user can control smartphones as if they were in their own hands. With a simple USB cable, MDPi users can immediately upload mobile applications from their desktop to a remote device to begin interacting with the device-resident application. MDPi delivers lightning fast interaction, superior screen resolution, and can use the advanced features of the latest devices such as swiping, pinching, multi-tap, accelerometer rotation and much more. MDPi makes it easy to save results to your desktop creating a central repository that can be shared with coworkers. Operations, QA teams and managers get quick access to results. MDPi also lets users simultaneously access as many devices as they choose enabling them to test more in less time.

MDPi also allows users to easily enter any text (characters and symbols) directly by typing on the keyboard. MDPi sports a simple and easy-to-understand interface that can be used by any team. The intuitive icons are optimized to perform tasks with the fewest number of clicks.

For interactive diagnostics MDPi users can control devices in real-time and receive instantaneous feedback of the LCD screen right on their desktop. MDPi provides users with a pixel-perfect LCD screen on their desktops by capturing the entire LCD screen without any degradation, including smartphones with high resolution LCD screens.

MDPi will help troubleshoot a slew of different applications including: email, messaging (SMS and MMS), WAP sites, HTML sites, games, native applications, streaming audio and video, mobile TV, LBS/maps.

MDPi provides comprehensive support for all hardware functions of the device enabling the tester to do anything that their end-user can do on the device including: touch screen: multi-tap, pinching, swiping, accelerometer, mute, power on/off, clamshell open/close, backlights, vibration, volume increase, hardware compass, camera.

Pricing & Availability for Mobile Device Perspective 4.0
Keynote Mobile Device Perspective (MDP) and Mobile Device Perspective interactive (MDPi) are immediately available. MDP 4.0 comes with flexible pricing options. Users interested in MDPi can go to the Keynote Web site and sign up for 60 minutes of free device interaction today. Keynote builds, operates, and manages private test and measurement networks and maintains a publicly available, on-demand service. For more information visit http://www.keynote.com/products/mobile_quality/on_device/mobile_device_perspective.html

Keynote's Mobile Capabilities are Global
Keynote and its subsidiary Keynote SIGOS provide customers with the ability to test mobile performance on over 200 mobile networks across more than 70 countries. Keynote's global network is comprised of real and simulated devices, user-provided SIMs and wireless modems, providing an unparalleled and customizable view into the performance of operator networks, mobile content, applications and services.

About Keynote
Keynote Systems is the global leader in on-demand test & measurement solutions for continuously improving the online experience.For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customers' online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP and customer experience/UX.

Known as The Mobile and Internet Performance Authority, Keynote has a market-leading infrastructure of 3,000 measurement computers and mobile devices in over 240 locations around the world. Keynote's 2,800 customers represent top Internet and mobile companies including American Express, Disney, eBay, E*TRADE, Expedia, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon, Vodafone and YouTube.

For more information visit www.keynote.com.

SOURCE: Keynote Systems