Magazine Article | February 21, 2010

Case Study: Kiosks Give Lift To Customer Service

Source: Innovative Retail Technologies

By Brian Albright, Integrated Solutions For Retailers magazine

Sports Authority operates more than 460 stores across the United States. At its locations in western states, the company has traditionally sold lift tickets for a number of nearby ski resorts.

The company originally began looking at a kiosk solution at the request of Vail Resorts. Vail began requiring self-service kiosks to sell some of its lift tickets and connected Sports Authority with a company called Livewire International to deploy the devices.

Used with permission from Integrated Solutions For Retailers magazine.