Levers Of Performance

In this on-going series of video podcasts, Walter Palmer, President of PCG Solutions, will discuss key considerations when developing a training and education campaign within your organization. He is one of the leading consultants in the retail loss prevention industry and will draw on his extensive expertise in this industry but will also introduce performance technology theory and research to help you understand what really works in making real change in performance and results.

There are multiple factors that affect business performance and managers often push on only one or two of them in an effort to improve an employee's performance. In this episode, Walter walks us through eight dimensions or "levers" of performance that must come together for desired behaviors, performance, and results to occur.