Case Study: Manage Your Customer's Returns

For whatever reason, your customer wants to return a product. As a retailer, you're at a critical juncture. This is your opportunity to ‘make good' with the customer. It's obvious that some form of customer dissatisfaction has occurred; otherwise, they wouldn't return the product. Oftentimes, providing your customers with a streamlined returns management system makes it a bittersweet experience. Used with permission from Integrated Solutions for Retailers magazine