News | November 21, 2017

Milano Diamond Gallery Selects Retail And Point of Sale (POS) Solution From Cegid

Retail jewelry chain chooses Yourcegid Retail connected commerce solution to achieve real-time visibility into daily operations across 40+ stores in over a dozen countries.

Cegid, a leading player in retail technology for luxury, fashion apparel, beauty and jewelry brands, announced today that jewelry retailer Milano Diamond Gallery has selected the Yourcegid Retail Y2 solution to support its international Retail Operations.

Milano Diamond Gallery, which also operates the e-commerce site www.diamonduniverse.com, has 43 stores in 13 countries, located in popular tourist destinations from the Caribbean to Alaska.

“We value Cegid’s retail expertise and strong track record of experience with jewelry retailing,” said Rahul Kheskwani, Vice President, Milano Diamond Gallery. “Our business looks forward to leveraging Yourcegid Retail Y2 for store operations, customer engagement and reporting. The solution will play an important role in supporting our global expansion. It also will enhance our ability to provide customers with a unique shopping experience and excellent service.”

Milano Diamond Gallery will equip all stores with Yourcegid Retail’s front-office and back-office software, including, customer relationship management (CRM), inventory management and store management. Yourcegid Retail is deployed in 75 countries, localized for 61 countries and available in 25 languages, enabling you to manage your business and processes on a global scale while accounting for local specificities. This capability will give Milano Diamond Gallery plenty of room to grow while running its operations from a single database. Head office staff at their New York City headquarters will have a real-time view of all store-level operations and transactions.

“Cegid is excited to support Milano Diamond Gallery as it delivers a connected commerce experience to its valued customers,” said Sylvain Jauze, director of international operations, Cegid. “Whether Milano is engaging with customers at a store in the Bahamas or with online shoppers anywhere in the world, the retailer will have a holistic view of all products, customer preferences and key performance indicators. Like other innovative retailers, Milano is committed to mobilizing its brand and creating tailored interactions with every encounter.”

Heading to the NRF’s BIG Show?
Cegid will launch a groundbreaking new POS solution Jan. 14-16, 2018, at the annual convention and expo of the National Retail Federation (NRF). Cegid will show this newest software innovation along with its full retail technology suite at Retail’s Big Show. Visit us in booth #3775 at the Jacob K. Javits Convention Center in New York. To learn more, schedule your live demo today.

About Milano Diamond Gallery
With over 20 years of experience in the jewelry industry, Milano Diamond Gallery provides exclusive, classically designed gemstone jewelry with a modern flair. A well-respected retail jewelry chain with stores in the Caribbean and Alaska, and head offices in the heart of New York City, Milano brings both in-store and online consumers the savings of duty free with the high-end quality and service the brand is known for. All of Milano’s wide range of jewelry items are hand-picked by its design experts and offered with a unique shopping experience and customer service to match. The business aims to offer transparency to the consumer throughout the entire education, purchasing and servicing process. For more information, visit www.shopmilano.com.

SOURCE: Cegid