Omnichannel is one of the biggest buzzwords of 2021 – and for good reason. For retailers who want to compete in today’s market, it’s no longer an option. As a solution, it allows retailers to merge in-store and online operations while providing customers with a seamless experience, no matter where they come into contact with your brand.
But not just any omnichannel solution will do. You can make some pretty critical mistakes if you run out and buy a subscription or build an OMS in-house without doing the necessary legwork first.
In this post, we’ll highlight the two biggest mistakes you can make when adopting an omnichannel order management system and give you some actionable tips to avoid them.
Going In With No Implementation Plan
If you want your new system to be effective, you need to have a plan in place to get it up and running. Otherwise, you can wind up wasting time and money on a solution you aren’t ready to use. And, if the implementation is messy, it can actually hurt your customer experience and decrease brand loyalty among your customers.