Case Study: Mobile Line-Busting Solution Brings Better Service, 15 To 20 Percent Lower Costs To The Wash Tub

By Zebra Technologies

If you're in the San Antonio metro area, chances are The Wash Tub has a location near you. The Wash Tub is a full-service car wash and detail center with over 21 locations in and around San Antonio. The business is known for its superior service and unique customer experience, which includes boutique shopping while your car is serviced.

Challenge
It's about more than just a clean car at The Wash Tub. When customers drive off with a freshly washed, waxed or detailed vehicle, The Wash Tub hopes they leave with an equally dazzling impression of their experience.

When management noticed customers waiting too long to pay for services, they sought a way to expedite transactions. At the time, customers would drive up, tell the attendant their preferred package, and receive a handwritten receipt to present to a cashier inside. With a handwritten approach, The Wash Tub lacked any customer data to understand sales trends and take advantage of upselling opportunities. Plus, the time it took for cashiers to type in purchase information slowed the line.

"It was not uncommon for eight people to be waiting in line with two cashiers working open to close," said Gary Stinnett, vice president at The Wash Tub.