Mobile Retail Solutions Revolutionize The Customer Experience In Your Store

The challenge: nurturing customer loyalty in a hypercompetitive world

Winning customers has never been more of a challenge. Customers are more knowledgeable than ever. They are able to easily research products, pricing and availability any time of day, wherever they happen to be. Customers may find what they want in stock on your shelves, but research reveals that 51 percent use their mobile phones to comparison shop, read peer reviews and get product information before making a buying decision — all right in the aisles of your store.1 And patience is a virtue of the past. Customers who wait too long at the register or for an answer to a question are more apt to walk away instead of make a purchase. Whether you are a large-multinational chain or a small boutique, in order to succeed in this hyper-competitive environment, you need to consistently and dependably provide a new level of service that will impress customers — and win brand loyalty.

The solution: deliver the ultimate customer experience… with mobility

Regardless of what you are selling, Motorola’s Mobile Retail Solutions can redefine the meaning of customer service and reinvent the shopping experience in your stores. When you put a Motorola mobile device in the hands of your managers and staff members, you give them the right set of mobile voice and data tools to perform whatever task is required, right on the spot. More than a single technology purchase, our mobile retail portfolio represents a strategic business solution that can improve the customer experience, as well as staff and supply chain efficiency.

Your staff never has to leave your customer’s side. With mobile access to inventory, pricing and product information, staff can check stock levels, verify price, locate an in-stock item that has been misplaced, call an expert for the answer to a product-related question and even ring up a sale.

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