NCR Corporation (NYSE: NCR), a leader in self-service, today
announced it has acquired Maitland, Fla.-based Galvanon, Inc., a privately
held company and leading provider of self-service solutions for the health
Galvanon helps healthcare organizations enhance the patient experience at
home, in the hospital and in the physician's office through innovative
solutions such as kiosks, Web self-service applications and technology that
streamlines and simplifies patient interactions through the health care
"The acquisition of Galvanon represents a significant opportunity to extend
NCR's growing self-service footprint and expertise to a new market segment
- the health care industry - which comprises more than 6,000 hospitals and
600,000 clinics in the United States alone," said NCR Senior Vice President
NCR acquired InfoAmerica, leading provider of self-service solutions to the
quick-service restaurant industry, earlier this year, and Kinetics, leading
provider of self-service solutions for the travel industry, in 2004.
Galvanon introduced the first commercially available patient self-service
kiosk solution to simplify the patient registration process, direct
patients to health care locations, eliminate unnecessary paperwork and
reduce lengthy wait times for patients. Founded in 2002, Galvanon has more
than 50 customers, including Baylor Health Care System, Westchester Medical
Group, Providence Health Systems and numerous urgent care centers
"Galvanon's suite of patient self-service tools allows Baylor to improve
the way we interact with patients, helping improve patient satisfaction and
build loyalty," said Bob Pickton, senior vice president and CIO, Baylor
Health Care System. "Galvanon leads the way in patient self-service
process enablement, helping our organization reduce administrative costs
and create a safer, more effective patient registration process."
Galvanon's operations and its founders will remain in Maitland and will
operate as a wholly owned subsidiary of NCR Self-Service LLC.
"From ATMs to self-checkout to self-service kiosks, NCR has become
recognized as a global leader in delivering the self-service convenience
consumers have come to expect," said Galvanon President and co-founder Raj
Toleti. "Aligning with NCR will give Galvanon and its customers access to
world-class technology and best practices from other self-service
industries, and will enable us to further extend that same convenience and
support to health care institutions worldwide."
Founded in 2002, Galvanon provides a comprehensive suite of patient
self-service products and services designed to help hospitals and physician
practices improve workflow, enhance efficiency, reduce costs and build
stronger patient relationships.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping
businesses build stronger relationships with their customers. NCR's
Teradata® data warehouses and ATMs, retail systems and IT services provide
Relationship Technology solutions that maximize the value of customer
interactions and help organizations create a stronger competitive position.
Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,500