NCR Retail Systems Manager — POS Software

NCR Retail Systems Manager (RSM), combined with NCR's industry-leading services capabilities, increases your store system availability, and streamlines the support process. RSM software monitors your POS terminal and peripherals for potential trouble spots, filtering information through thresholding software and providing alerts on conditions that require attention.

Precise and timely information is key to resolving an issue immediately or getting the right customer service engineer to the store with the right part. Extensive diagnostic capabilities enable NCR to further determine the nature of the alert remotely and facilitate rapid resolution. RSM reports error conditions and can also correlate events to the state-of-health of the device.

Remote control capabilities are provided via a standard web browser to the store system. This provides the support team a full range of tools - from informational messages to complete system control - to diagnose and resolve any system issue in real time.

Remote configuration and software updates deliver timely system issue resolution. Software updates can include a full OS recovery, image recovery, application loading, BIOS or firmware updates. Full power state management allows the support team to remotely reboot or wake up the POS.