Product/Service

Netkey Software Platform

Image1
Netkey provides the retail-standard software platform used to secure, monitor and manage in-store self-service applications delivered through networks of kiosks, digital signs, and PC terminals. Netkey makes it easy to control all your in-store technologies for improved ROI.

Netkey provides the retail-standard software platform used to secure, monitor and manage in-store self-service applications delivered through networks of kiosks, digital signs, and PC terminals. Netkey makes it easy to control all your in-store technologies for improved ROI.

Unlike custom or homegrown solutions built using generic software tools, the robust Netkey platform is specifically designed for the deployment and management of complex self-service networks running multiple applications and devices. The Netkey software platform helps retailers reduce IT burden and mitigate the risk of deploying and operating geographically dispersed networks of customer and employee-facing kiosks and digital signage systems by providing:

  • Device remote monitoring for increased system uptime and reliability
  • Content scheduling and delivery for simplified application updates
  • Device and application security for network and application protection
  • Central administration and management for ease of operation
  • Reporting and analytics for detailed performance and usage metrics

The Netkey platform supports all Web-based, in-store retail applications including gift registry, job recruitment, employee HR portals, customer loyalty systems, deli and quick serve ordering, product information and locator, and many others. With Netkey, multiple Web-based applications can be securely extended to the retail environment on unattended devices, all centrally controlled and managed from a single desktop.

Benefits:

  • Common software platform supports multiple self-service applications and devices in the retail enterprise for ease of maintenance and extensibility
  • Rapid deployment for faster time-to-market and increased ROI
  • Purpose-built to address the critical needs and unique requirements of the self-service channel
  • Market-proven, packaged and supported software for reliability, scalability and peace-of-mind
  • Complete control over all aspects of your self-service network for maximum operational flexibility and reduced IT burden
  • Modular software approach that can expand as your business needs grow

Features:

  • Remote Monitoring
    • Real-time, at-a-glance view of kiosk and device operational status
    • Pinpoint identification of network communications challenges
    • Accurate problem alert with e-mail and pager notification functions
  • Content Management
    • Schedule and manage kiosk and device content via single admin screen and centralized database
    • Flexible enough for updating a single kiosk or a group of kiosks or devices
    • Update user interfaces, Web links, and local content including video files
    • Kiosks and devices can be grouped by geography, location or purpose
    • Content can be scheduled to run for a specified timeframe
    • Kiosk and device can be scheduled to display different interfaces and content on selected days or hours during the week
    • Content updates can be deployed to kiosks and devices during low traffic periods and designated to take effect at a specified time
    • Ability to pre-schedule and update only changed files means bandwidth required to support content refreshes is kept to a minimum
  • Security
    • Total control over incoming and outgoing Web access and downloads
    • URL restriction and Keyboard lockdown
    • Operating system and network security
    • Limits Web browsing through URL screening feature; limits downloads, e-mail, and attachments
    • Protects Windows operating system from vandalism
    • Allows for multiple applications to be delivered via one secure interface
    • HTTP connectivity eliminates lower level firewall holes and prevents hackers from gaining access to network
    • Optional HTTPS function (secure socket certification) adds additional Internet security capabilities
    • Kiosks and devices can be located behind firewalls for increased security since no static IP addresses are required for Netkey operation
  • Reporting and Analysis
    • Standard report generator provides analysis of kiosk or device usage and details on a daily, weekly, or monthly basis
    • Customizable reports include consumer data and general information such as sites visited, date, time, and kiosk/device location
    • Sort reports by individual kiosk or device, group, or location