From The Editor | April 15, 2015

On-Call Shifts: Setting Clear Expectations And Offering Meaningful Incentives


By Erin Harris, editor-in-chief

Erin Harris, Executive Editor

Several news sources reported recently that New York’s Attorney General, Eric Schneiderman, is investigating 13 major retailers, including GAP, J Crew, Sears, and Target on their scheduling practices for their hourly workers. According to the report, Schneiderman’s office says it has learned that a growing number of major retailers are using “on call” systems to manage staff levels so they may quickly adjust schedules according to real-time (or near real-time) traffic data inside their stores and that New York law requires employers to pay workers at least four hours of minimum wage if employees report for a scheduled shift. Spokespeople for retailers involved said the businesses will cooperate with Schneiderman, that their schedules serve the needs of the business and its employees, and that they treat their workers with dignity and respect.

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