Case Study: Outsource Sales & Use Tax Return Processing

By Erin Harris, Integrated Solutions For Retailers magazine

Corporate tax departments feel increased pressure to manage more activities in the face of dwindling resources.While necessary, the manually intensive processes associated with monthly return processing mire strategic resources that could be focused on adding value for higher level activities such as audit defense and other compliance initiatives. Charles Lundgren, director of tax and payable services at True Value Company, chose returns outsourcing to manage what had become a time-consuming burden for a relatively small internal tax staff.